Ma Chéri - Room Spray

PROCESSING

Most orders are processed, packed, and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

DOMESTIC SHIPPING

We offer FREE STANDARD SHIPPING on all orders over $100.

You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

DOMESTIC TRANSIT TIME

Transit time does not include processing time (see above).

• Standard Shipping: 1-5 business days*
• Express Shipping: 1-2 business days*
• Local Delivery: same day for orders placed before 11 AM EST, next day for orders placed after 11 AM EST (not including weekends or holidays)

*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

FREQUENTLY ASKED QUESTIONS

Why won’t my tracking information update?

Holiday Tracking - Because of the overwhelming amount of packages at shipping facilities during holidays, it may take longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.

I think my package is lost - what do I do?

If your package has been marked delivered for more than 14 days, we recommend you reach out directly to the carrier for more information.

Can I change the shipping address on my order?

If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to support@cieletsoir.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

Can I change the products or scents in my order?

If you have not already received tracking information, please reach out to support@cieletsoir.com for more help.

Can I cancel my order/get a refund?

Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to support@cieletsoir.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.

How do I know when a product is back in stock?

Please sign up for email notifications to learn when your favorite scents are back!

I got the wrong product in my order - what do I do?

We are so sorry about this! Please reach out to support@cieletsoir.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.

In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.

One of my products arrived damaged - what do I do?

We are so sorry about this! If you purchased package protection, please reach out to us directly at support@cieletsoir.com within 7 days of delivery so we can process a replacement order.

In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.

My discount code didn't work! Or I forgot to put in my discount code!

Please email us at support@cieletsoir.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.

REFUNDS + EXCHANGES

At Brooklyn Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room mists cannot be returned or refunded.

FOR ONLINE ORDERS:
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Ciel et Soir (support@cieletsoir.com) within 7 days of delivery.

You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at for further details.